Refund policy
At The Lilley Line, Your Satisfaction is Our Guarantee.
Easy Returns:
We take pride in the quality and craftsmanship of our handwoven bags. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return process. You can return your item for a refund or exchange within 90 days of your purchase date.
How to Initiate a Return or Exchange:
Contact Us: Reach out to our customer support team via email or phone. Provide your order number and the reason for the return or exchange.
Ship It Back: Customers will be responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total. We will provide a return label via email.
That’s it! No stress - we want to make sure you are 100% satisfied.
Refunds:
Once we receive your returned item and confirm its condition, we will process your refund to the original payment method. Please allow up to 10-14 business days for the refund to reflect in your account.
Exchanges:
If you wish to exchange an item, please follow the same process. Once we receive the original item, we will ship the replacement to you.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will expedite a replacement and cover all associated shipping costs.
Additional Information:
- Returns or exchanges requested after 90 days from the purchase date may be subject to review.
- Customized or personalized items are final sale and cannot be returned or exchanged.
- For international returns, please contact our support team for specific instructions.
We value your choice to support The Lilley Line and its community of artisans, and we are dedicated to ensuring your complete satisfaction with every purchase.